Suko Matcha policies
Refund And Cancellation.
Food products need clear handling rules. This policy explains refunds, replacements, cancellations, and non-eligible cases.
Refund policy
Due to the nature of consumable food products, we do not offer refunds once the product has been delivered.
Replacement policy
We offer replacement for wrong product delivered, damaged product, or tampered packaging. Replacement requests must be made within 48 hours and include clear photos.
Submit the request through contact@sukomatcha.com or WhatsApp +91 77602 60253.
Cancellation policy
Orders may be canceled only before dispatch. Once shipped, orders cannot be canceled.
Non-eligible cases
- Taste preference
- Opened or used products
- Incorrect storage by customer
- Delivery delays by courier partners