Suko Matcha policies

Refund AndCancellation.

Food products need clear handling rules. This policy explains refunds, replacements, cancellations, and non-eligible cases.

Shop matchaEffective May 2026. Suko Matcha Foods LLP, Bangalore.

Refund policy

Due to the nature of consumable food products, we do not offer refunds once the product has been delivered.

Replacement policy

We offer replacement for wrong product delivered, damaged product, or tampered packaging. Contact us within 48 hours with photos at contact@sukomatcha.com or +91 9611761790.

Cancellation policy

Orders may be canceled only before dispatch. Once shipped, orders cannot be canceled.

Non-eligible cases

  • Taste preference
  • Opened or used products
  • Incorrect storage by customer
  • Delivery delays by courier partners