Suko Matcha policies · Delivery
From our shelf to your bowl.
PAN India delivery is available, subject to pincode serviceability. Free shipping is applied to every customer order. Enter your delivery address at checkout to complete the order.
Current delivery settings
- Service area
- India — subject to pincode serviceability
- Delivery partner
- Shiprocket-supported courier
- Shipping charge
- Free shipping on every order.
- Tracking
- Shared after the carrier accepts the shipment.
- Payment
- Prepaid online payment. Cash on delivery is unavailable.
Processing and dispatch
We begin preparing an order after payment is confirmed. The contact details supplied at checkout are used for order updates and, where available, tracking updates once the delivery partner accepts the parcel.
Estimate and serviceability
We deliver Suko orders across India, subject to the delivery partner serving the destination pincode. Delivery timing and carrier details are confirmed during fulfilment. Any estimate shown can change because of weather, public holidays, local restrictions or carrier disruption and is not a guaranteed arrival date.
Charges and payment
SUKO covers the customer shipping charge on every B2C order. Online payment is processed securely through Razorpay. Cash on delivery is unavailable in the current checkout.
Tracking and delivery help
Support can investigate tracking that stops updating, a parcel that looks lost, or an order that arrives wrong, damaged or tampered with. Also read our refund policy.
Email contact@sukomatcha.com with your order number and clear photos where relevant.
Incorrect address details
Check the name, phone number, pincode and complete address before payment. An address cannot always be changed after a parcel is handed to the delivery partner.
If something is wrong, contact us as soon as possible through contact@sukomatcha.com or WhatsApp +91 77602 60253.